User satisfaction with the secondary dental care services: Is there an association between structure and work process?

OBJECTIVE: To assess the association between user satisfaction in relation to secondary dental care services and the structure and process of Brazilian Dental Specialty Centers (CEO, in Portuguese). METHODS: This study used nationwide secondary data from two CEO evaluation cycles. Ten users from each CEO answered questions on the self-perception of healthcare quality and satisfaction with health services. Latent class analysis (LCA) was performed to identify subgroups of satisfied and dissatisfied users (outcome). The CEO structure included equipment, supplies, instruments, ambience and type of CEO (type I, II or III, according to the number of dental chairs and dental professionals). The work process referred to the planning/monitoring of actions, collaborative care, characteristics of the demand for medical care /the organization of scheduling, and continuing education for employees. Covariables concerned user profiles. A multilevel logistic regression model was used (p-value <.05). RESULTS: Seven thousand nine hundred and ninety-seven users in 794 CEOs, together with 10056 users in 911 CEOs, participated in the 1st and 2nd evaluation cycles, and satisfied users corresponded to 85.3% and 87.1%, respectively. In both cycles, the CEO's structural characteristics explained most of the variance in satisfaction. CEOs with more favourable structural characteristics showed higher satisfaction. Users from CEOs, type II and III, and those who received dental care where there was an interruption of services due to a lack of equipment or instruments reported a lower level of satisfaction. CEOs that organize their demand through referrals received from primary care dentists who have participated in continuing education actions for dental professionals presented a higher frequency of satisfied users. CONCLUSIONS: Characteristics of the process and structure were associated with user satisfaction, but a quality of care was perceived by users, mainly due to structural characteristics.

Role of management and human resource factors on matrix support in secondary oral health care in Brazil.

OBJECTIVES: To investigate the association between health management and human resource factors on matrix support (MS) in a nationally representative sample of Dental Specialty Centres (DSCs) in Brazil. METHODS: This survey included 1042 DSCs (Response rate = 94.99%) in the second cycle of the National Program for the Improvement of the Quality and Access to the Dental Specialty Centres (PMAQ-CEO, in Portuguese) in 2018. Previously trained interviewers extracted information on MS, health management and human resources of the DSC by using a structured instrument. An MS score was created by adding the number of positive answers to the 10 MS questions. Negative binomial regression models were used to estimate the unadjusted and adjusted rate ratios (RR) and corresponding 95% confidence interval (CI). RESULTS: Of all the DSCs (n = 1042), 116 (11.1%) performed all 10 MS procedures. Those DSCs with a manager who had a higher education degree in the area of Public Health or Public Management (RR = 1.01, 95% CI, 1.01-1.02) and with human resources that received incentives, bonuses or financial awards for performance related to the PMAQ-CEO result (RR = 1.01 95% CI 1.01-1.02) are more likely to perform MS, when compared to the reference categories. The DSCs that are more likely to perform MS include those that developed actions as a result of periodic planning and evaluation with confirmatory documentation (RR = 1.06, 95% CI; 1.01-1.10); those that received support for planning and organizing the work scheme (RR = 1.03, 95% CI; 1.01-1.05); those that monitored and analysed the goals set for each specialty offered at the DSC, with (RR = 1.06, 95% CI; 1.01-1.10) or without confirmatory documentation (RR = 1.06, 95%CI; 1.02-1.11); those whose team periodically performed self-assessment processes, using the Ministry of Health's formal self-assessment (AMAQ in Portuguese) (RR = 1.04, 95% CI; 1.02-1.05); those who followed clinical guidelines (with confirmatory documentation) regarding the referral of patients from primary care to the DSC (RR = 1.02, 95% CI; 1.01-1.04). On the contrary, DSCs that did not use the results achieved in previous PMAQ cycles in the organization of the DSC's team work scheme proved to be less likely to perform MS (RR = 0.98, 95% CI; 0.96-0.99). CONCLUSIONS: Matrix support is associated with human resources and management factors in secondary oral health care in Brazil. Continuing professional development and some management characteristics are important for secondary dental care quality and could be considered in health policy initiatives.

O papel do preceptor na formação profissional em serviço de saúde / The role of the preceptor in professional training in health services

O estudo objetivou avaliar o papel do preceptor na formação do estudante de Odontologia na disciplina "Estágio Supervisionado em Odontologia" da Faculdade de Odontologia da UFMG. Foi utilizado um questionário com questões abertas e fechadas sobre as experiências e impressões dos estudantes, professores e preceptores de seis campos de estágio localizados em Belo Horizonte. Onze estudantes, dez preceptores e quatro professores participaram deste estudo. Todos os alunos e professores e 50% dos preceptores consideram que a preceptoria faz parte das atribuições do profissional de saúde. A maioria dos atores afirmou que o profissional de saúde se sente motivado e preparado para atuar como preceptor. Todos os atores consideraram importante a participação do estudante em estágios em serviços de saúde durante a formação profissional e afirmaram que o preceptor tem conhecimento sobre os objetivos da disciplina. Apenas 20% dos preceptores afirmaram que já participaram de curso de capacitação de preceptoria e 80% manifestaram interesse em participar. A percepção dos participantes sobre o papel do preceptor na formação do profissional de saúde foi positiva. Alguns preceptores não têm consciência de que a preceptoria faz parte de sua atribuição como profissional da saúde. São necessárias ações que busquem capacitar e conscientizar os preceptores do seu papel na formação dos futuros profissionais de saúde (AU).

The study aimed to evaluate the role of the preceptor in the training of dentistry students in the discipline "Supervised Internship in Dentistry" at the Faculty of Dentistry at UFMG.A questionnaire with open and closed questions about the experiences and impressions of students, teachers and tutors from six internship fields located in Belo Horizonte was used. Eleven students, ten preceptors and four professors participated in this study. All students and professors and 50% of preceptors consider that preceptorship is part of the health professional's attributions. Most actors stated that the health professional feels motivated and prepared to act as a preceptor. All actors consideredimportant the student's participation in internships in health services during professional training and stated that the preceptor knows about the discipline's objectives. Only 20% of preceptors said they had already participated in a preceptorship training course and 80% expressed interest in participating. The participants' perception of the role of the preceptor in the training of health professionals was positive. Some preceptors are not aware that preceptorship is part of their role as health professional. Actions that seek to train and make preceptors aware of their role in trainingfuture health professionals are needed (AU).

Factors associated with the performance of primary dental health care in Brazil: A multilevel approach.

This study evaluated the factors associated with the performance of Brazilian Oral Health Teams (OHTs).This is multilevel research that used data from 12,386 Brazilian OHTs in 2012. The OHTs performance was estimated in previous research by using Item Response Theory model, which employed 20 questions about dental procedures in Primary Care. The first level covariates were based on OHTs procedures such as: the record of pregnant woman dental appointment, provision of dentistry home care, dental appointments scheduled choices, and OHTs in charge for more than 5000 individuals. Moreover, the use of guidelines was accessed concerning delivering prostheses in primary care, referring to secondary care, referring to suspected oral cancer, and providing care towards patients with special needs. Variables included in level 2 were GINI and Human Development Index. Multilevel linear regression models were constructed, estimating linear regression coefficients, 95% confidence intervals, and P values.OHTs performance was different among the 3,613 municipalities analyzed (P < .001), with 36.7% of the variation in the performance of the OHTs being attributed to the variability between municipalities. The adjusted model showed that higher performance OHTs reported attention to pregnant women, dentistry home care and use of dental care guidelines (P < .001). There were lower performance scores for those OHTs with more restricted scheduling (P < .05), compared to those that reported scheduling appointments at any day and time. The best OHTs and population ratio led to a better performance score (P = .010). At the municipal level, better socioeconomic status was associated with better performance of the OHTs (P < .001).OHTs with higher performance are associated with oral health services organizations and municipalities' socioeconomic status.

Understanding oral health care team performance in primary care: A mixed-method study.

OBJECTIVE: This study aims to describe the primary care services carried out by Oral Health Teams (OHTs) in Brazil, and to understand the nuances that lead to different levels of OHT performance. MATERIAL & METHODS: A mixed-methods study with a sequential explanatory design was developed. In the quantitative phase, secondary data from a national survey (PMAQ-AB) was used to describe the work of 12,403 OHTs. Item response theory (IRT) was applied, to evaluate the psychometric qualities of 20 oral health questions from PMAQ-AB and to identify the performance of OHT. The quantitative results guided the selection of the qualitative sample. An extreme case sampling strategy was used (opposite results). OHTs were selected from Belo Horizonte metropolitan region in Brazil using scores measured by IRT. Data were collected through semi-structured interviews. Data analysis was conducted using deductive and inductive thematic analysis. RESULTS: Quantitative results showed that there are OHT with high and low performance in Brazil. The IRT analysis showed that items related to prostheses and oral cancer tend to discriminate high-performance OHTs from other OHTs. Qualitative results deepened the understanding of accessing oral health services and found several access barriers, such as the insufficient number of OHTs for the population, and a very long waiting time for dental consultations other than urgency. The qualitative results confirmed that high-performance OHTs tend to emphasize oral cancer surveillance and deliver prostheses in PHC services. CONCLUSION: Despite the expansion of oral health in PHC in Brazil in recent years, OHTs still face many challenges such as: access barriers; failures in prevention, early diagnosis and follow-up of oral cancer cases; and insufficient rehabilitation with prostheses.

Uma proposta para parametrização de ações especializadas em saúde bucal / A proposal for parametrization of actions on secondary oral health care / A proposal for parametrization of actions on secondary oral health care

Introdução A definição de parâmetros assistenciais é de relevância para a execução de ações de saúde pública. Objetivo Descrever um percurso para elaboração de parâmetros de produção e de cobertura para endodontia e periodontia. Método Parâmetros de cobertura foram calculados a partir das necessidades normativas identificadas no levantamento epidemiológico de saúde bucal em Minas Gerais. Parâmetros de produção per capita foram calculados a partir das necessidades normativas, dos dados de produção do SIA/SUS e da capacidade instalada nos serviços. A análise foi desenvolvida no módulo Complex Samples do Programa SPSS. Resultados 6,2% (IC 95% 5,2%-7,3%) e 2,9% (IC 95% 2,2%-3,9%) dos indivíduos apresentavam, pelo menos, uma necessidade de tratamento endodôntico e periodontal, respectivamente. Em relação à produção, tanto a capacidade potencial de produção dos serviços especializados quanto a produção média registrada no SIA/SUS são muito inferiores às necessidades normativas globais da população. Conclusão A endodontia apresentou cobertura populacional e média de procedimentos maiores do que a periodontia. Os parâmetros de cobertura populacional podem ser utilizados para a organização dos serviços.

Background The definition of care parameters is relevant to the implementation of public health actions. Objective Describe a methodologic route for the elaboration of parameters on population coverage and production in endodontics and periodontics. Method Coverage parameters were calculated from the normative needs identified in the epidemiological survey of oral health in Minas Gerais. Production parameters were calculated based on normative requirements, SIA/SUS production data and installed capacity in the services. The analysis was developed in the Complex Samples module of the SPSS Program. Results 6.2% (95% CI 5.2%-7.3%) and 2.9% (CI 95% 2.2%-3.9%) needed endodontic and periodontal treatment, respectively. Both the potential production capacity of the specialized services and the average production recorded in the SIA/SUS were much lower than the overall normative needs of the population. Conclusion Endodontics presented a population coverage and average of procedures greater than that of periodontics. Population coverage parameters can be used to organize services.

Analysis of the oral health care network development in Minas Gerais state, Brazil.

OBJECTIVES: This study aimed to analyze the development stage of the oral health care network of the Brazilian Unified Health System in the state of Minas Gerais, Brazil. METHODS: A cross-sectional descriptive and analytical study was conducted with 205 municipal oral health coordinators from the state. Data collection was carried out through a validated questionnaire to analyze the state of development of the oral health care network. Descriptive and cluster analysis were performed, and two clusters were generated. RESULTS: The total median score of the questionnaires classified Minas Gerais as a state with incipient oral health care networks and a minimal capacity to operate such networks, reflected in the predominance of cluster 1 in the sample. There was no statistical association between age, time since graduation, and time spent working as a coordinator and the clusters (Mann-Whitney test). The coordinators' gender and educational level were also not statistically associated with the clusters (Pearson's chi-square and Fisher's exact, respectively). CONCLUSION: There is a great need to improve the organization of services of the oral health care network in Minas Gerais. This can be done through improvements in its operational structure, as well as investment in management training.

A Survey About Dental Instruments at the Primary Health Care in Brazil.

This study describes the structure of oral health services in primary health care in Brazil and the instruments available for the provision of oral health care and to compare the number of instruments according to organizational characteristics of health services and among the macroregions. Of the 23,251 oral health teams (OHTs) in the Public Health System, 17,513 (75.3%) participated in this study. Trained researchers observed the structures of the health services and determined the presence of and whether a sufficient quantity of 36 dental instruments existed. The score of each oral health service was determined by the sum of the number of dental instruments present in sufficient quantity (0 to 36). Central tendency measures were compared along with the variability in these scores according to the organizational characteristics of the services and according to the Brazilian macroregion. No instrument was found to be present in all evaluated services. Basic, surgical and restorative instruments were the most frequently found. Periodontal, endodontic and prosthetic instruments exhibited the lowest percentages. The mean and median numbers of dental instruments were higher for teams that operated over more shifts, those with an oral health technician and those in the South and Southeast regions. The oral health services were equipped with basic, surgical and restorative instruments. Instruments designed for periodontal diagnosis, emergency care and denture rehabilitation were less frequently found in these services. The worst infrastructure conditions existed in the OHTs with the worst forms of care organization and in regions with greater social issues.

A survey about dental instruments at the primary health care in Brazil

Abstract This study describes the structure of oral health services in primary health care in Brazil and the instruments available for the provision of oral health care and to compare the number of instruments according to organizational characteristics of health services and among the macroregions. Of the 23,251 oral health teams (OHTs) in the Public Health System, 17,513 (75.3%) participated in this study. Trained researchers observed the structures of the health services and determined the presence of and whether a sufficient quantity of 36 dental instruments existed. The score of each oral health service was determined by the sum of the number of dental instruments present in sufficient quantity (0 to 36). Central tendency measures were compared along with the variability in these scores according to the organizational characteristics of the services and according to the Brazilian macroregion. No instrument was found to be present in all evaluated services. Basic, surgical and restorative instruments were the most frequently found. Periodontal, endodontic and prosthetic instruments exhibited the lowest percentages. The mean and median numbers of dental instruments were higher for teams that operated over more shifts, those with an oral health technician and those in the South and Southeast regions. The oral health services were equipped with basic, surgical and restorative instruments. Instruments designed for periodontal diagnosis, emergency care and denture rehabilitation were less frequently found in these services. The worst infrastructure conditions existed in the OHTs with the worst forms of care organization and in regions with greater social issues.

Resumo Este estudo descreve a estrutura dos serviços de saúde bucal na atenção primária em saúde no Brasil e os instrumentos disponíveis para a assistência à saúde bucal e compara o número de instrumentais de acordo com as características organizacionais dos serviços de saúde e entre as macrorregiões. Das 23.251 equipes de saúde bucal (ESB) no Sistema Único de Saúde, 17.513 (75,3%) participaram deste estudo. Pesquisadores treinados observaram a estrutura dos serviços de saúde e determinaram a presença e a existência de uma quantidade suficiente de 36 instrumentais odontológicos. A pontuação de cada serviço de saúde bucal foi determinada pela soma do número de instrumentos dentários presentes em quantidade suficiente (0 a 36). As medidas de tendência central e de variabilidade desse escore foram comparadas com as características organizacionais dos serviços e de acordo com a macrorregião brasileira. Nenhum instrumental foi encontrado em todos os serviços avaliados. Os instrumentos básicos, cirúrgicos e restauradores foram os mais frequentemente encontrados. Os instrumentos periodontais, endodônticos e para realização de prótese exibiram as percentagens mais baixas. O número médio e mediano de instrumentos dentários foi maior para as equipes que operavam em mais turnos, aqueles com um técnico em saúde bucal e aqueles nas regiões Sul e Sudeste. Os serviços de saúde bucal estavam equipados com instrumentos básicos, cirúrgicos e restauradores. Os instrumentos indicados para diagnóstico periodontal, cuidados de emergência e reabilitação com próteses dentárias foram menos frequentemente encontrados nesses serviços. As piores condições de infra-estrutura existiam nos ESB com as piores formas de organização de cuidados e em regiões com maiores problemas sociais.

Centers of Dental Specialties in the Context of Oral Health Attention Regionalization in Brazil: PMAQ-CEO Results

Objective: To describe the distribution of Centers of Dental Specialties by Brazilian health regions and analyze the intermunicipal consortia as an alternative management of provision of oral health in the medium complexity. Material and Methods: The quantitative database of the external evaluation of the first-cycle PMAQ CEO directed to the CEO Manager was explored (Module II - 4.1), which seeks to identify the relationship of professionals and locate the consortium-type management. To obtain data about health regions, the interfederactive department of Strategic and Participative Management of the Health Ministry of Brazil database has been consulted. Results: In national perspective, of the 438 health regions, 78.1% (n = 342) have at least one service implanted. Under federal management, only university services: 02 in Pará and 01 in Santa Catarina. There are 40 services under state management (4.3% of the total in Brazil), half of which are under the model of consortiums between state and municipalities, especially Ceará, with fifteen and Paraná with five. Municipals consortiums are institutional arrangements still incipient: 4.62% of specialized dental clinics in Brazil. Conclusion: There was a rapid expansion of Centers of Dental Specialties after ten years of their implementation, demonstrating a healthy capillarity and a great capacity for the implementation of Health Policies. The incipient supply of medium complexity oral health services via specialized dental clinics of the consortiumtype management model was verified.

Clinical Analysis of Management Aspects of Centers for Dental Specialties

Objective: To evaluate the different management aspects of Centers for Dental Specialties (CEO) in Brazil. Material and Methods: Quantitative study with analysis of secondary data. The results of external evaluation of the first PMAQ-CEO cycle were considered, especially those related to planning and self-assessment, demand organization, work process, human resources as well as the availability of supplies/materials/dental equipment. The selected data were analyzed based on the calculation of proportions using the Microsoft Office Excel and Statistical Package for the Social Sciences (SPSS) programs. Results: The planning of actions in CEOs is conducted in nearly 80% of units, with the participation of dental surgeons, receiving support, mainly, from the local dental health or state public manager. The access to CEO is given, mostly, in a referenced or mixed (referenced and spontaneous) form. Only 49% of CEOs offer permanent education actions for workers. The work management process has been guided by quality standards of PMAQ-CEO for 77% of managers. Conclusion: The study allowed perceiving the presence of an often shared management, on the CEO organization, on self-evaluation process, planning, demand organization and work process, as well as human resources and infrastructure, showing conformity with the Oral Health National Policy guidelines. However, the results show that some problems with regard to the evaluation as work routine and management of access to CEOs still persist, pointing to the need for further studies and effort of managers to overcome them.

Theoretical and Methodological Aspects of the External Evaluation of the Improvement, Access and Quality of Centers for Dental Specialties Program

Objective: To introduce the main theoretical and methodological aspects of the external evaluation of the 1st cycle National Program for Quality Evaluation (AEPMAQ/ CEO). Material and Methods: This is an evaluative and quantitative research carried out in all Centers for Dental Specialties - CEO of Brazil, and macro-geographical regions were taken into account for analysis. The general AE-PMAQ/CEO coordination was from the Collaborative Centre for Oral Health Surveillance of the Ministry of Health - Federal University of Pernambuco and Department for Primary Health Care of the Ministry of Health. A collaborative network was established to offer a scientific and technical support for the Project among different higher education institutions around the country, state oral health coordination and quality researchers of AE-PMAQ/CEO. Data collection was carried out through interviews with managers, dentists and users. In addition, researchers used an observation template to check for infrastructure and a questionnaire to register previously discussed quality standards. Conclusion: The external evaluation of the 1st cycle National Program for Quality Evaluation offered data to demonstrate and give recognition to CEO services and municipalities' managers to assure quality for specialized dental care.

Secondary care in oral health in small municipalities: a cross-sectional evaluation of demand x access / Atenção secundária em saúde bucal em municípios de pequeno porte: uma avaliação transversal da demanda x acesso

ABSTRACT Objective: To know the demand and access to specialized procedures in Oral Health in 10 municipalities in the region of Guanhães, Minas Gerais, Brazil, which do not have a Dental Specialty Center. Methods: Cross-sectional study was conducted with 30 dental surgeons of the Primary Care system. These dentists recorded all the patients who were treated from July to November 2016, and who were shown to be in need of being assigned to specialized procedures in oral health. The descriptive analysis was developed in the software SPSS for Windows version 18.0. The study was approved by the Research Ethics Committee of the Federal University of Minas Gerais (ruling 1.615.701). Results: 1085 patients assigned for specialized procedures in Oral Health were evaluated. The majority of these patients were women (56.6%), within an age-range from 13-34 years (51.9%). Among the specialties evaluated, 61% of the patients presented the need for endodontic treatment, with the most compromised tooth being the first permanent molar (33.2%). The outcomes were recorded for 435 (40.1%) patients. Among these, 19.8% of the procedures were performed in the health unit itself and in 45.5% extractions were performed. Conclusion: Limited access to specialized Oral Health procedures was verified. To enable the Oral Health National Policy to consider the specificities of such regions, it is suggested that the scope of action of the oral health teams in primary care is expanded, or that less expensive specialized services are created, so that the access to this level of oral health is assured to all referred patients.

RESUMO Objetivo: Conhecer a demanda e o acesso para procedimentos especializados em Saúde Bucal em 10 municípios da região de Guanhães, Minas Gerais, que não possuem Centro de Especialidades Odontológicas. Métodos: Estudo transversal realizado com 30 cirurgiões-dentistas da Atenção Primária que registraram todos os pacientes que foram atendidos no período de julho a novembro de 2016 que apresentassem necessidade de indicação para procedimentos especializados em saúde bucal. A análise descritiva foi desenvolvida no programa SPSS for Windows versão 18.0. O estudo foi aprovado pelo Comitê de Ética em Pesquisa da Universidade Federal de Minas Gerais (parecer 1.615.701). Resultados: Foram avaliados 1085 pacientes com indicação para procedimentos especializados em Saúde Bucal. A maioria era do sexo feminino (56,6%), com idade entre 13 e 34 anos (52,6%). Das especialidades avaliadas, 61% dos pacientes apresentaram necessidade de tratamento endodôntico, sendo que o dente mais acometido foi o primeiro molar permanente (47,2%). Os desfechos foram registrados para 435 (40,1%) pacientes. Nesses, 19,8% dos procedimentos foram realizados na própria unidade de saúde e 45,5% foram submetidos à exodontia. Conclusão: Verificou-se a limitação de acesso aos procedimentos especializados em Saúde Bucal. Para que a Política Nacional de Saúde Bucal possa contemplar especificidades de regiões como essa, sugere-se a ampliação do escopo de ação das equipes de saúde bucal na atenção primária ou da criação de serviços especializados de menor monta, a fim de garantir acesso a este nível em saúde bucal para todos os pacientes.

Organization of oral health actions in primary care from the perspective of dental managers and dentists: process of work, planning and social control / Organização de ações de saúde bucal na atenção básica a partir da perspectiva de gestores em saúde bucal e cirurgiões dentistas: processo de trabalho, planejamento e controle social

ABSTRACT Objective: The aim of this study was to evaluate both the managers' and dental surgeons' perception about the organization of oral health actions in primary care, regarding the work process, planning and social control, in a health micro region. Methods: Qualitative study case with the performance of interviews with oral health managers and focal group with dental surgeons. The content analysis proposed by Bardin was used. Results: The management of the planning and work process is characterized by isolated actions, low institutional support and verticalized authoritarian processes. In the scope of primary care, there is no integrality nor intersectoriality. The managers and dental surgeons have little access to the fundamental indicators and parameters to the initial diagnosis of the planning. Conclusion: The National Program of Improvement to the Access and Quality in Primary Care allowed a possible breakthrough in the current model, with the implementation of new ways of work organization and production, record information, planning and action implementation. There is hardly any social control.

RESUMO Objetivo: Avaliar a percepção de gestores e cirurgiões dentistas acerca das principais dificuldades de organização das ações de Saúde Bucal na atenção básica, na microrregião de Ituiutaba (MG), referentes ao processo de trabalho, integralidade, gestão, planejamento e controle social. Métodos: Estudo de caso de natureza qualitativa, com realização de entrevistas com os gestores de saúde bucal de cada município e Grupo Focal com cirurgiões dentistas. Análise dos resultados realizada com o emprego do método de análise de conteúdo proposta por Bardin. Resultados: A gestão do planejamento e do processo de trabalho dos serviços de Saúde Bucal caracteriza-se por ações isoladas, baixo apoio institucional e processos autoritários verticalizados. No âmbito da atenção básica, não há integralidade e intersetorialidade. Os gestores e os cirurgiões dentistas têm pouco acesso aos indicadores e parâmetros que são fundamentais aos diagnósticos iniciais do planejamento. Ainda predomina o modelo de atenção baseado na demanda espontânea. Conclusão: O Programa Nacional de Melhoria do Acesso e da Qualidade na Atenção Básica significou o momento de maior possibilidade de superação do atual modelo, com a instauração de novas formas de organizar o trabalho, de produzir, registrar informações, de planejar e implantar as ações. O controle social praticamente inexiste.

Primary dental care evaluation in Brazil: an item response theory approach.

OBJECTIVES: Item response theory (IRT) is a method used to design, analyze, and score tests, questionnaires, and similar instruments measuring abilities, attitudes, or other variables. The aim of this study was to assess the psychometric properties of dental care questions in the "Programa Nacional de Melhoria do Acesso e Qualidade da Atenção Básica-PMAQ-AB," Brazil, using IRT. METHODS: Dentists in primary health care units in Brazil (n = 12,403) were interviewed face-to-face using a structured questionnaire. The questions were primarily dichotomous, with a no answer/do not know option. The items about dental care from a Brazilian national evaluation survey were analyzed using the IRT model (20 items). Oral health teams (OHTs) received scores that varied from the lowest performance level to the highest performance level. Scores for the Brazilian states and the Federal District were calculated to evaluate the regional distribution of OHT performance. RESULTS: The questions about dental care exhibited higher discrimination power for OHTs with below average performance. In general, the teams, including those with low performance, performed the actions, and procedures included in the questionnaire. Actions such as making prostheses and tracking and monitoring oral cancer cases characterized the high-performing teams. The performance of the teams distributed throughout the Brazilian states indicated that OHTs in the south and southeast performed better than OHTs in the rest of the country. CONCLUSIONS: Although the analyzed items are insufficient to determine the performance of OHTs, the items related to prosthesis and oral cancer tend to discriminate high-performing OHTs from other OHTs.

Relationship between Primary and Secondary Dental Care in Public Health Services in Brazil.

This cross-sectional study evaluated the relationship between primary and secondary oral health care in Brazil. For this purpose, data from the National Program for Improving Access and Quality of Primary Care were used. Dentists from 12,403 oral health teams (OHTs) answered a structured questionnaire in 2012. The data were analyzed descriptively and by cluster analysis. Of the 12,387 (99.9%) OHTs that answered all the questions, 62.2% reported the existence of Dental Specialties Centers (DSCs) to which they could refer patients. The specialties with the highest frequencies were endodontics (68.4%), minor oral surgery (65.8%), periodontics (63.0%), radiology (46.8%), oral medicine (40.2%), orthodontics (20.5%) and implantology (6.2%). In all percentiles, the shortest wait time for secondary care was for radiology, followed by oral medicine and the other specialties. In the 50th percentile, the wait for endodontics, periodontics, minor oral surgery and orthodontics was 30 days, while for implantology, the wait was 60 days. Finally, in the 75th percentile, the wait for endodontics, orthodontics and implantology was 90 days or more. Two clusters, with different frequencies of OHT access to specialties, were identified. Cluster 1 (n = 7,913) included the OHTs with lower frequencies in all specialties except orthodontics and implantology compared with Cluster 2 (n = 4,474). Of the Brazilian regions, the South and Southeast regions had the highest frequencies for Cluster 2, with better rates for the relationship between primary and secondary care. This study suggests certain difficulties in the relationship between primary and secondary care in specific specialties in oral health, with a great number of OHTs with limited access to DSCs, in addition to different performance in terms of OHT access to DSCs across Brazilian regions.

A integralidade no cotidiano da atenção à saúde bucal: revisão de literatura / Integrality in everyday dental care: review of the literature / La integralidad en lo cotidiano de la atención de la salud oral: revisión de literatura

O objetivo deste trabalho foi realizar uma revisão integrativa na literatura sobre integralidade e atenção à saúde bucal. Pesquisaram-se publicações posteriores a 2004, oficiais (site do Ministério da Saúde) e trabalhos acadêmicos (Biblioteca Virtual em Saúde), com utilização de cinco descritores ('integralidade saúde bucal', 'integralidade odontologia', 'integrality oral health', 'comprehensiveness oral health', 'integralidade' ­ filtro 'saúde bucal'). Após critérios de exclusão, foram lidas e analisadas, à luz dos sentidos da integralidade, 39 referências, dentre elas dois documentos oficiais e 37 trabalhos acadêmicos. Posturas profissionais diferenciadas, o modo como os serviços de saúde são organizados e o planejamento de políticas voltadas para a integralidade são conteúdos presentes nos trabalhos. A ideia de integralidade esteve ligada aos seus dispositivos (acolhimento, vínculo, responsabilização), à formação acadêmica, ao trabalho em equipe e à necessidade de diferentes níveis de assistência. Outros aspectos, como processo de trabalho, mecanismos de gestão e intersetorialidade, devem fazer parte de estudos futuros que envolvam a interface da integralidade com a saúde bucal.

This study aimed to make an integrative review of the literature on integrality and oral health care. Publications made after 2004, both official (Miinistry of Health website) and academic papers (Virtual Health Library) were surveyed using five descriptors ('oral health integrality', 'dentistry integrality',' oral health integrality,' 'integrality oral health,' 'oral health comprehensiveness,' 'integrality' - filter 'oral health'). After the exclusion criteria had been applied, 39 references were read and analyzed in the light of the senses of integrality, of which two official documents and 37 academic papers. Unique professional attitudes, the way health services are organized, and planning policies aimed at integrality are contents present in the references. The idea of integrality was connected to their devices (outreach, connection, accountability), academic training, to teamwork, and to the need for different levels of assistance. Other aspects, such as the work process, management mechanisms and intersectionality, should be part of future studies involving the interface of integrality with oral health.

El objetivo de este trabajo fue realizar una revisión integradora en la literatura sobre integralidad y atención de la salud oral. Se investigaron publicaciones posteriores a 2004, oficiales (sitio del Ministerio de la Salud de Brasil) y trabajos académicos (Biblioteca Virtual de Salud), y se utilizaron cinco descriptores ('integralidad salud oral', 'integralidad odontología', 'integrality oral health', 'comprehensiveness oral health', 'integralidad' - filtro 'salud oral'). Tras la aplicación de los criterios de exclusión, se leyeron y estudiaron, a la luz de los sentidos de la integralidad, 39 referencias, siendo dos documentos oficiales y 37 trabajos académicos. Posturas profesionales diferenciadas, el modo como los servicios de salud se organizan y la planificación de políticas volcadas hacia la integralidad son contenidos presentes en los trabajos. La idea de integralidad estuvo vinculada a sus dispositivos (acogida, vínculo, responsabilización), a la formación académica, al trabajo en equipo y a la necesidad de diferentes niveles de asistencia. Otros aspectos, como proceso de trabajo, mecanismos de gestión e intersectorialidad, deben formar parte de estudios futuros que involucren la interfase de la integralidad con la salud oral.

Who did not appear? First dental visit absences in secondary care in a major Brazilian city: a cross-sectional study.

The study sought to identify possible factors associated with non-attendance at first dental appointments scheduled in 2011 of users living in Belo Horizonte, Minas Gerais, who were referred from primary care to different dental specialties in secondary care within the public health services of the city. A cross-sectional study was conducted based on research in secondary data bases of the public health regulatory system. The dependent variable was "no shows" for scheduled appointments, and the independent variables were age, time on the waiting list, gender, health district, and the specialty to which the individual was referred. Among the 6,428 first dental visits scheduled for 2011 in the specialties selected for analysis, 32.9 % were not performed due to the absence of the user. Bivariate analysis revealed a statistically significant association between non-attendance of the user and the five independent variables. Young adults, male, and resident in given districts who were referred to the specialties of surgery and endodontics and who waited longer on the waiting list exhibited a higher frequency of no-shows.

Describing the primary care actions of oral health teams in Brazil.

OBJECTIVE: To describe the primary care actions performed by oral health teams (OHTs) that participated in a large national survey led by the Ministry of Health in 2012. METHODS: A total of 12,403 dentists from OHTs completed a set of survey questions (response rate = 85.01%) on the organization of care, basic dental procedures and oral health surveillance actions of OHTs. Descriptive and hierarchical cluster analyses were developed. RESULTS: The majority of OHTs (85.2%) reported that they performed "patient welcoming". The delivery of services was based on a patient's identified disease risk (83.1%), and continuity of care was ensured by 85.9% of OHTs. Individual preventive, restorative and surgical procedures were performed by the majority of the teams; however, screening for oral cancer and construction of dental prostheses/dentures occurred less frequently. Cluster 1 was composed of OHTs with the lowest proportion of oral healthcare actions related to oral cancer and dental prostheses/dentures, and the Southeastern and Southern regions had higher proportions of OHTs from cluster 2. CONCLUSIONS: OHTs adhere to some of the principles of primary care organizations; however, the teams perform fewer actions related to oral cancer treatment and rehabilitation with complete dentures. The geographical distribution of the clusters was unequal in Brazil.

Who did not appear? First dental visit absences in secondary care in a major Brazilian city: a cross-sectional study / Quem não compareceu? Ausências às primeiras consultas odontológicas na atenção secundária em um município brasileiro de grande porte: um estudo transversal

The study sought to identify possible factors associated with non-attendance at first dental appointments scheduled in 2011 of users living in Belo Horizonte, Minas Gerais, who were referred from primary care to different dental specialties in secondary care within the public health services of the city. A cross-sectional study was conducted based on research in secondary data bases of the public health regulatory system. The dependent variable was "no shows" for scheduled appointments, and the independent variables were age, time on the waiting list, gender, health district, and the specialty to which the individual was referred. Among the 6,428 first dental visits scheduled for 2011 in the specialties selected for analysis, 32.9 % were not performed due to the absence of the user. Bivariate analysis revealed a statistically significant association between non-attendance of the user and the five independent variables. Young adults, male, and resident in given districts who were referred to the specialties of surgery and endodontics and who waited longer on the waiting list exhibited a higher frequency of no-shows.

O estudo teve como objetivo identificar possíveis fatores associados ao não comparecimento à primeira consulta agendada em 2011, de usuários residentes em Belo Horizonte, Minas Gerais, referenciados, a partir da atenção primária, para diferentes especialidades odontológicas da atenção secundária da Secretaria Municipal de Saúde (SMSA). Foi realizado um estudo transversal utilizando-se pesquisa em base de dados secundários do Sistema de Regulação da SMSA. A variável dependente foi "não comparecimento" à consulta agendada e as variáveis independentes analisadas foram: idade, tempo na fila de espera, sexo, distrito sanitário de origem e especialidade para a qual o usuário foi referenciado. Entre as 6.428 primeiras consultas odontológicas agendadas para 2011 nas especialidades selecionadas para análise, 32,9% não foram realizadas em função da ausência do usuário. A partir da análise bivariada foi verificada associação estatisticamente significante entre o não comparecimento do usuário e as cinco variáveis independentes. Adultos jovens, do sexo masculino, residentes em determinados distritos, referenciados para as especialidades de cirurgia e endodontia e que ficaram mais tempo na fila de espera, apresentaram maior frequência de não comparecimentos.